Are you looking for proactive Managed IT Services, or reactive San Francisco IT Support? TekHattan covers the entire bay area. Our team can help fix any IT you may be experiencing. We recommend that our customers opt for our Managed IT Services so that we can proactively manage your network with proper SLA's. Many of our clients find themselves on this page because they are in need of urgent assistance. Give us a call right now so we can discuss your needs in detail.
If you need a technician out to your office right now, give us a call so we can arrive as quickly as possible. TekHattan offers Emergency IT Services in San Francisco to minimize downtime.
Our technicians can connect to your system remotely in order to assist. Whether it be an Outlook issue, or a crashing application, TekHattan can login quickly to resolve.
TekHattan can assist with special projects in the San Francisco area. Whether that be an office move, email migration, or other project, we can handle it. Call or email us so we can talk.
TekWatch, our IT Managed Service offering proactively monitors your office computers, servers, and networking equipment. This is our proactive tech solution and recommended for all clients.
Tekie will be your company’s IT department. This means Tekie will monitor all the technology in your office and ensure everything is up to date, secure, and reliable. We also use integrated security monitoring, which means most virus infections and network intrusions are prevented before they even happen. Tekie will also work with you and proactively recommend and implement new technology solutions as your business has the need for them. The best part is? You will be able to focus on growing your business while we deal with your office technology.
Tekie aims to deliver the best value for your business while ensuring that we are not cutting corners. After all, you need to ensure that your office technology is always up to date, secure, reliable, and redundant. So how are we able to offer our IT services at the best value? We automate many things, which allow our technicians to focus on faults or tickets that are opened. Tickets can be opened in many ways, one of the most common methods is by our automated system. If our monitoring services detect a fault, a ticket is opened if it cannot be automatically resolved. The other most common ticket entry method is by a client. So when you need IT help, we are there for you. We aim to provide affordable IT Support in New York, and this is accomplished by charging our clients a flat monthly rate based on number of employees. Because nobody wants to receive surprise bills!
A lot of our competition is stagnant. Once they get your solution setup, they tend to let it sit until a client decides they want to make changes to their system. With Tekie, we are always on the cutting edge of business technology. After all, things are always changing, new technology is introduced every day. When new products and services are released, we are always evaluating to make recommendations to our managed clients. Of course, new technology often makes day-to-day operations easier for the business owner. Our goal is not only to ensure your business technology is properly updated, secured, reliable and redundant, but also to implement new tech as it is rolled out. This commitment will not only keep your business running but will also help your business grow. And this is why Tekie provides the best New York IT Support.
While it is possible your business may be working with several Tekie support representatives, you will be assigned a dedicated account manager. Your Tekie account manager is committed to ensuring that Tekie is constantly handling all your tech needs, that we are affordable, and that we are helping your business grow. This account manager will be available as needed to discuss new technology, implement new solutions, and ensure your existing tech support solution is working properly for your business. Just another reason why Tekie provides the best NYC IT Support.
Tech Support – Computer Technician
Contact Us Now For Short Term Or Long Term It Services.
TekHattan has been in business since 2013. Our company started supporting companies in the New York area. Since then, we have opened additional offices in New Jersey, Philadelphia, and San Francisco. With the level of service TekHattan is able to offer, along with the price points we are able to offer those services, there is no reason why every company cannot have their own IT team.
For managed clients, our Emergency IT Support Services are guaranteed for on-site arrival within 2 hours. Our remote support services for managed clients have an SLA of 15 minutes. For non-managed clients, TekHattan will do our best to arrive on-site in a timely manner to provide our IT Services.
Some of the IT Services we provide to the San Francisco area include our On-Site Tech Support, Remote Support, and Managed IT Services. Our technicians and account managers understand that the needs of every client differs.
We recommend most clients subscribe to our Managed IT Services due to the proactive nature in which service is rendered. However, for very small offices a block of hours monthly will help ensure your technology is serviced properly, and that we are on-call in case of an emergency.
TekHattan's IT Services in San Francisco are designed to keep your office running under optimal conditions.
It depends on how involved Tekie will be with your business. If you are looking for one-time IT Support in NYC, Tekie can assist at our standard non-managed rate of $155 per hour. Our managed services typically make most sense for business in New York. As with your managed services, your Tekie services are all inclusive and there are no surprise charges. Our managed services are billed at a monthly rate per employee. Contact us today so we can get you a custom quote!
Tekie uses a software called RMM. This RMM software automatically monitors your business IT systems and checks for faults, 24/7/365. If a fault is found that cannot be automatically resolved, a ticket is open for intervention by a New York IT Support technician. We also use ESET to provide security protection, and of course, this is tied into our RMM so if a virus or possible infection is found – a ticket is opened immediately.
Tekie is committed to ensuring our managed services clients are taken care of quickly. For emergency issues, a Tekie rep will reach out to you within 15 minutes of a ticket being opened. If an on-site intervention is needed, expect somebody at your doorstep within 3 hours during business hours. For routine tech support requests, Tekie will schedule this at your convenience.
Absolutely. While we are based in New York City, we have on-site technicians across the country. While all remote requests will be handled out of our Newark call center, our on-site network bridges the gap to ensure that we are properly supporting all of your locations.