Select Your Plan
Fully Managed IT Services
By choosing Tekwatch by Tekie, you will no longer need to worry about the machines we manage. If all your computers are managed by us, we will manage all of your updates, security, and file backup seamlessly. We can help the end user with anything from program troubleshooting, printer management, security concerns and more. The best part is that all of our technicians are based in the USA.
24/7 Remote Monitoring
The Tekie team will monitor your technology for optimum performance 24 hours a day, 7 days a week. If our system finds an issue, we will notify you immediately and act quickly in order to resolve the issue. By monitoring hard drive, processor, RAM and system performance, you can rest assured your technology will work without a hitch.
Unlimited Remote Support
Enjoy the convenience of connecting with a technician in real time to assist you with your technology needs. Since technology is unpredictable, we do not place limits on a client’s remote support time. Whether you need help with installing a program, or advice on how to achieve something on your PC using technology, TekWatch customers enjoy unlimited remote support.
Managed Security Protection
By using our TekWatch service, all needed security software is included in your subscription. One major advantage of using our TekWatch service is that real time security protection and monitoring is included. This means that if your computer is found to hold malicious software, we will know quickly and will ensure all security threats are removed accordingly.
Managed OS Updates
Ever have a problem with Windows or Mac OS not installing the proper updates? You are not alone. Our system and technicians work around the clock to ensure your machines are constantly up-to-date and secure. We have the capability to manage OS patching from our remote location in order to update your operating system on command. This means we will roll updates out as necessary, keeping you secure and operating efficiently.
Disk Maintenance and Defragmentation
As a computer is used for any extended period of time, it becomes necessary to perform periodic hard drive maintenance. Basically, files end up scattered all over your hard drive, causing serious optimization issues. Our technicians are able to automatically perform periodic disk maintenance to keep your hard drive operating under optimum conditions. This service is included with Business and Enterprise TekWatch plans.
Managed Cloud Backup and Recovery
Many people are confused about what the cloud actually does. One of the most useful applications of the cloud is to safeguard your data. By using our TekWatch service, we are able to backup your data in a secure location. In the event you would lose data from a computer, we could easily restore the latest backup from the cloud. This ensures you are never at risk of losing your most valuable data.
Effortless Hardware Repair and Troubleshooting
In rare cases, hardware may fail or need to be replaced for various reasons. If you are in need of hardware repair as a TekWatch client, you have several options available. You may send back your equipment to our office (postage paid) in order for us to properly diagnose and repair your equipment. Additionally, we have contracted on-site providers all over the United States who would be able to come to your office and repair the equipment on-site.
Emergency IT Support
We all have experienced those times when technology is just not working when you need it to be. As a TekWatch client you are entitled to an emergency response service. Our technicians will connect to your computer remotely within 15 minutes and help you get your emergency problem resolved. In the case an on-site visit is required, such as a networking issue, we have contracted on-site providers nationwide that we can send to have your issue resolved promptly.